Incase of an outage, you will be able continue to serve your customers and take payments using the QR codes. We will notify you, and enable the back up solution for you.
We monitor all our systems and customer service enquiries, so as soon as we know there is a problem or downtime, we will instantly enable the AltPayment feature to start transacting.We will inform you via email and text to let you know that your backup AltPay feature is live. We will also inform you as soon as your regular payment system is back up. You will also have access to our live status page which will report on any down time in real time.