MOTO
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      2. Oolio Pay Features
      3. MOTO

      How to take MOTO payments on your terminal?

      This article explains payments taken over the phone, their limitations and the steps to process a payment on a Oolio Pay Terminal.

      Content

      What is Moto?

      MOTO is a type of payment where the shopper is not present in the front of the payment terminal but the merchant has the shopper's card details (card number, expiry date, and the cvv code). 

      Because of its high risk profile, MOTO as a feature is not enabled for merchants by default. It is only enabled on request and on signing a waiver form.

       

      How to enable MOTO?

      To enable MOTO payments, please follow these steps:

      1. Request the MOTO feature, or SAQ-B form, by sending an email to support.pay@oolio.com. Provide your Trading Name and Legal entity Name. Ensure an authorised signatory of your organisation is aware of the request as they are required to sign the request.
      2. Please note that we only enable MOTO on dedicated terminal in youre venue. Make sure to include the serial number of the device when requesting the feature. The transaction limit for MOTO is $1000.
      3. If your request for a MOTO limit exceeds $1000, please mention so in your email. You will need to undergo a round of compliance verification.

      We appreciate your cooperation as we prioritise security and compliance in all our transactions.

       

      MOTO payment on Payment Terminal (Standalone)

      To open a non integrated MOTO transaction follow the steps specific to the pinpad model you are working with.

      GLOBAL ACQUIRER

      Android - S1F2, S1E2(L) (Global Acquirer)

      Access MOTO functionality via the pinpad.

      • Select Transactions > New transaction.
      • Enter your Transactions passcode, and select Continue.

       

      Non-Android - V400m, P400 (Global Acquirer)

      Open the special payments menu:

      • Select 8 and then the Confirm key
      • Enter your Transactions passcode, and select the Confirm key
       
      Process of taking a MOTO payment 
      Models: S1F2, S1E2(L), V400 P400 (Global Acquirer)

      1. Select Moto payment.

      2. Enter an amount and confirm.

      3. Follow the instructions on the display to enter the shopper's card number, expiry date and CVC code. The terminal may also ask you to enter the shopper's postal code (zip code) and house number.

      MOTO transactions (Global Acquirer) - Surcharge does NOT apply automatically

      Unlike your standard payments, do not apply surcharge automatically. For eg: If surcharge is 1.65%  and the amount to be collected is $100, in a MOTO Transaction you need to manually enter $101.65 if you intend to not bear the fee for the transaction.

       

      Local Acquirer

      Models: Verifone V660p, Verifone P630, V400m, P400
       

      MOTO payment through your POS (Integrated)

      Depending on your POS, you might have the ability to take integrated MOTO payments or not. For example: BePoz or IdealPOS gives you the ability to take Integrated MOTO Payments whereas with Oolio POS you need to initiate a MOTO payment manually from the terminal and close it with a payment method called MOTO on your POS for reconciliation.

      Please reach out to your respective POS Support to understand whether they support Integrated MOTO payments or not and steps to use  if they do.