Transaction description that is used, by shoppers in their bank statement, as a label to identify the transaction and the merchant
Transaction description
The transaction description or else shopper statement, is what your customers see on their account statement after completing a purchase. When shoppers check their bank statements, they need be able to easily identify the charges they see. If shoppers don't recognise the transaction by the description associated with it, there's a high risk of chargeback.
For majority of the transactions (done through our Global Acquirer) it’s possible to send the transaction description within the payment request, whereas for other acquiring connections or local payment methods, a static statement is required.
What’s written in the transaction description?
For cards, we send by default the following to the schemes: Merchant name / City / Country Code.
For example: Racer's Cafe / Adelaide / AUS
Payment methods
These are the payment methods for which you we can configure the transaction description for you.
For other payment methods, you might be able to configure the transaction description with the payment method directly.
Cards
The transaction description we configure applies to card payments made through the following networks:
- Visa
- Mastercard
- Maestro
- Diners
- Discover
- Cartes Bancaires
- China Union Pay (CUP)
- JCB
- Girocard
- Eftpos
- Interac
- Pulse
- Nyce
- Star
Wallets
Transaction description configuration will also apply if the shopper is paying using a wallet payment method that contains one of the card brands above.
For example, if a shopper pays with Apple Pay using their Visa card, the transaction description we configured will be used.