---
title: To determine a Payment Terminal as Faulty
description: Indications for a faulty terminal either due to keypad, network connectivity issues or when tampered
---

[Back to home](https://support.oolio.com/migrated)

- [ Product Capabilities
  
  
  
  ](https://support.oolio.com/migrated/product-capabilities) 
    - [ Oolio Pay Merchant Portal ](https://support.oolio.com/migrated/product-capabilities#oolio-pay-merchant-portal)
- [ Oolio Pay Features
  
  
  
  ](https://support.oolio.com/migrated/oolio-pay-features) 
    - [ MOTO ](https://support.oolio.com/migrated/oolio-pay-features#moto)
    - [ Refunds ](https://support.oolio.com/migrated/oolio-pay-features#refunds)
- [ Dashboard and Insights
  
  
  
  ](https://support.oolio.com/migrated/dashboard-and-insights) 
    - [ bepoz Reports ](https://support.oolio.com/migrated/dashboard-and-insights#bepoz-reports)
    - [ Reconciliation ](https://support.oolio.com/migrated/dashboard-and-insights#reconciliation)
- [ Backup Payment Solution 
  
  ](https://support.oolio.com/migrated/backup-payment-solution)
- [ Hardware
  
  
  
  ](https://support.oolio.com/migrated/hardware) 
    - [ Oolio Pay V660 ](https://support.oolio.com/migrated/hardware#oolio-pay-v660)
    - [ V400m - Local Acquirer ](https://support.oolio.com/migrated/hardware#v400m-local-acquirer)
    - [ Oolio Pay P630 ](https://support.oolio.com/migrated/hardware#oolio-pay-p630)
- [ Support 
  
  ](https://support.oolio.com/migrated/support)
- [ Terminals
  
  
  
  ](https://support.oolio.com/migrated/terminals) 
    - [ Cheat Sheet ](https://support.oolio.com/migrated/terminals#cheat-sheet)
- [ Troubleshooting
  
  
  
  ](https://support.oolio.com/migrated/troubleshooting) 
    - [ Payment Processing ](https://support.oolio.com/migrated/troubleshooting#payment-processing)
- [ Compliance
  
  
  
  ](https://support.oolio.com/migrated/compliance) 
    - [ KYC ](https://support.oolio.com/migrated/compliance#kyc)
    - [ MOTO ](https://support.oolio.com/migrated/compliance#moto)
    - [ Surcharging ](https://support.oolio.com/migrated/compliance#surcharging)

# To determine a Payment Terminal as Faulty

## Indications for a faulty terminal either due to keypad, network connectivity issues or when tampered

A terminal could be determined as faulty and would need to be replaced with another when you are experiencing 1 or more of these below issues

1. The Number Pad / Touch screen is having usability issues
2. [Fallback to 4G](https://support.oolio.com/knowledge/understanding-your-payment-terminal#troubleshooting) (terminals with capability) has an issue
3. The terminal screen is filled with a bright white light and no other actions are visible
4. The terminal is consistently showing **Tampered** message

When you're encountering 1 or more of the above, please reach out to your concerned Business Development Manager / Account Manager or your respective POS Support unit and state the issues that are you facing with your terminal(s).

They'd then internally raise an appropriate quotation for the request with a mention of the fault and if it's covered under your warranty or not. Our Terminal facility team would then take over next steps of action.