---
title: How to contact Support?
description: This article guides you through the process for support with Oolio Pay.
---

[Back to home](https://support.oolio.com/migrated)

- [ Product Capabilities
  
  
  
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    - [ Oolio Pay Merchant Portal ](https://support.oolio.com/migrated/product-capabilities#oolio-pay-merchant-portal)
- [ Oolio Pay Features
  
  
  
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    - [ MOTO ](https://support.oolio.com/migrated/oolio-pay-features#moto)
    - [ Refunds ](https://support.oolio.com/migrated/oolio-pay-features#refunds)
- [ Dashboard and Insights
  
  
  
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    - [ bepoz Reports ](https://support.oolio.com/migrated/dashboard-and-insights#bepoz-reports)
    - [ Reconciliation ](https://support.oolio.com/migrated/dashboard-and-insights#reconciliation)
- [ Backup Payment Solution 
  
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- [ Hardware
  
  
  
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    - [ Oolio Pay V660 ](https://support.oolio.com/migrated/hardware#oolio-pay-v660)
    - [ V400m - Local Acquirer ](https://support.oolio.com/migrated/hardware#v400m-local-acquirer)
    - [ Oolio Pay P630 ](https://support.oolio.com/migrated/hardware#oolio-pay-p630)
- [ Support 
  
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- [ Terminals
  
  
  
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    - [ Cheat Sheet ](https://support.oolio.com/migrated/terminals#cheat-sheet)
- [ Troubleshooting
  
  
  
  ](https://support.oolio.com/migrated/troubleshooting) 
    - [ Payment Processing ](https://support.oolio.com/migrated/troubleshooting#payment-processing)
- [ Compliance
  
  
  
  ](https://support.oolio.com/migrated/compliance) 
    - [ KYC ](https://support.oolio.com/migrated/compliance#kyc)
    - [ MOTO ](https://support.oolio.com/migrated/compliance#moto)
    - [ Surcharging ](https://support.oolio.com/migrated/compliance#surcharging)

# How to contact Support?

## This article guides you through the process for support with Oolio Pay.

### Integrated Payments with our POS

To streamline the support process for you, we offer one support line to handle POS and PAY support querires for you.

Depending on your POS system please reach out to the dedicated team at:<https://bepoz.com.au/support>

[Bepoz](https://bepoz.com.au/support),

[Swift](https://www.swiftpos.com.au/pos-software-contact/swiftpos-software-help/)pos, <https://help.ordermate.com.au/hc/en-us/requests/new>

[Ordermate](https://help.ordermate.com.au/hc/en-us/requests/new),

[Oolio](mailto:support@oolio.com),Platform

[Idealpos](https://www.idealpos.com.au/)

[Deliverit](https://support.deliverit.com.au/),

Your respective POS provider will assist with any payments related assistance required. 

---------------------------------------------------------------

### Standalone Payments - without our POS 

If you use non integrated eftpos machines in stand alone mode only, please get in touch with the Oolio Pay support team directly via Email or phone, and we are happy to help.

#### **Email: **[support.pay@oolio.com](mailto:support.pay@oolio.com)

#### Phone: 1300 166 546