--- title: V400m user manual description: General steps and functions to operate a V400m Terminal. --- [Back to home](https://support.oolio.com/migrated) - [ Product Capabilities ](https://support.oolio.com/migrated/product-capabilities) - [ Oolio Pay Merchant Portal ](https://support.oolio.com/migrated/product-capabilities#oolio-pay-merchant-portal) - [ Oolio Pay Features ](https://support.oolio.com/migrated/oolio-pay-features) - [ MOTO ](https://support.oolio.com/migrated/oolio-pay-features#moto) - [ Refunds ](https://support.oolio.com/migrated/oolio-pay-features#refunds) - [ Dashboard and Insights ](https://support.oolio.com/migrated/dashboard-and-insights) - [ bepoz Reports ](https://support.oolio.com/migrated/dashboard-and-insights#bepoz-reports) - [ Reconciliation ](https://support.oolio.com/migrated/dashboard-and-insights#reconciliation) - [ Backup Payment Solution ](https://support.oolio.com/migrated/backup-payment-solution) - [ Hardware ](https://support.oolio.com/migrated/hardware) - [ Oolio Pay V660 ](https://support.oolio.com/migrated/hardware#oolio-pay-v660) - [ V400m - Local Acquirer ](https://support.oolio.com/migrated/hardware#v400m-local-acquirer) - [ Oolio Pay P630 ](https://support.oolio.com/migrated/hardware#oolio-pay-p630) - [ Support ](https://support.oolio.com/migrated/support) - [ Terminals ](https://support.oolio.com/migrated/terminals) - [ Cheat Sheet ](https://support.oolio.com/migrated/terminals#cheat-sheet) - [ Troubleshooting ](https://support.oolio.com/migrated/troubleshooting) - [ Payment Processing ](https://support.oolio.com/migrated/troubleshooting#payment-processing) - [ Compliance ](https://support.oolio.com/migrated/compliance) - [ KYC ](https://support.oolio.com/migrated/compliance#kyc) - [ MOTO ](https://support.oolio.com/migrated/compliance#moto) - [ Surcharging ](https://support.oolio.com/migrated/compliance#surcharging) # V400m user manual ## General steps and functions to operate a V400m Terminal. #### Get started with the V400m payment terminal. #### What is in this article: [1. Keypad Keys](https://support.oolio.com/migrated/v400m-user-manual#Keypad-Keys) [2. What's in the Box?](https://support.oolio.com/migrated/v400m-user-manual#What-is-in-the-box) [3. Connect to Wi-Fi](https://support.oolio.com/migrated/v400m-user-manual#connect-to-wi-fi) [4. Cellular Failover](https://support.oolio.com/migrated/v400m-user-manual#cellular-failover) [5. Admin Menu ](https://support.oolio.com/migrated/v400m-user-manual#admin-menu) [6. Resetting Totals ](https://support.oolio.com/migrated/v400m-user-manual#resetting-automatically)     ![V400m](https://support.oolio.com/hs-fs/hubfs/Knowledge%20Base%20Import/V400m-1.png?width=480&height=695&name=V400m-1.png) ### 1. Keypad keys ### 2. What is in the Box? - V400m payment terminal - Power supply - SIM card - Receipt paper roll 57 x 40 mm (Width x Diameter) #### Get started These are the steps to get your new V400m payment terminal up and running. Some steps include a link to more detailed instructions. 1. Inspect the terminal. 2. Insert the receipt paper roll. 3. Turn on the terminal by connecting it to a power source. During startup, the display turns on and off a few times. Let the battery charge for at least four hours while you continue with the next steps. 4. Select **Configure network**. Then connect the terminal to your network. 5. Select **Board the terminal**, select your store, and select **Confirm**. Boarding can take up to 30 minutes. If **Board the terminal** doesn't show, wait until the next synchronization with the Global Aquirer platform (on average three hours) and try again. 6. Test the connection with the Global Aquirer platform. 7. Test the connection with your POS system. Skip this step if you will use the terminal as a standalone terminal. When you have completed these steps, you are ready to process payments! #### Inspect the terminal Because payment terminals process sensitive card data, you must verify that the terminal you received is the correct one and hasn't been tampered with. 1. Verify that the box containing the terminal hasn't been opened and that the security seal is intact. The security seal is a red label with a bar code and a number stuck across the lid of the box. 2. Break the security seal, take the terminal out of the box, and verify that the **serial number**(S/N) on the terminal is the same as the serial number on the box. 3. Inspect the terminal for tampering. Check for missing seals or screws, additional wires or labels, holes in the device, and anything inserted in or attached to any part of the terminal. If any of the above checks fail, contact our Pay Support Team immediately. #### Insert the receipt paper roll 1. Pull up the latch of the paper compartment and swing the cover downwards. 2. Insert the paper roll making sure the paper sticks out a bit. 3. Close the cover of the paper roll compartment. #### Connect to your network Connect your terminal to the internet so that it can communicate with the Global Aquirer payments platform.   ### 3. Connect to Wi-Fi 1. On the terminal display, select **Configure network**. 2. Select **Wi-Fi**. 3. Turn on the **Wi-Fi** toggle switch. 4. Select the **+** icon to add a network. The terminal scans for Wi-Fi networks. 5. Choose the desired network from the list and enter the Wi-Fi password, or select **Add manually** and enter the name (SSID) of the Wi-Fi network and the Wi-Fi password. 6. Select the check mark to confirm. The terminal sets the network as default automatically, and connects to it. You'll now see a Wi-Fi icon at the top of the display. #### After the terminal is boarded If you need to change Wi-Fi usage after the terminal is boarded: 1. Go to the Admin menu. 2. Select **Network** > **Wi-Fi**. You can now: - Turn Wi-Fi on or off using the **Wi-Fi** toggle switch. - Change IP settings. - Add another network as described above. ### 4. Cellular Failover Your V400m terminal can automatically switch to processing payments using a cellular connection when the internet connection fails. For this, you need to have a SIM card subscription with us for the terminal. When in doubt, contact our [POS Support Team](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other). #### Test the payments platform connection Payments are processed on the Global Aquirer payments platform. To test the connection with that platform: 1. Go to the Admin menu. 2. Select **Network** > **Diagnostics** > **PSP connection**. 3. Check whether all items have a green check mark ![-white_check_mark-](https://support.oolio.com/hs-fs/hubfs/Knowledge%20Base%20Import/white_check_mark-3.png?width=30&height=30&name=white_check_mark-3.png) and the overall result is **Success**. Don't worry if **Receiving data** has a red cross ![-x-](https://support.oolio.com/hs-fs/hubfs/Knowledge%20Base%20Import/x-3.png?width=30&height=30&name=x-3.png) and the result is **No Error**; the terminal successfully connected with our platform. #### Test the POS system connection If you are going to use the terminal with a POS system (not as a standalone terminal), test the connection with your POS system: 1. Go to the Admin menu. 2. Select **Network** > **Diagnostics** > **Terminal API**. 3. Check whether all items have a green check mark ![-white_check_mark-](https://support.oolio.com/hs-fs/hubfs/Knowledge%20Base%20Import/white_check_mark-3.png?width=30&height=30&name=white_check_mark-3.png) and the overall result is **Success**. 4. Select the **Cancel** button to go back to **Diagnostics**, and select **Endpoints**. The terminal runs tests on four URLs and then shows a final screen. 5. Check whether all four URLs in the final screen have a green check mark ![-white_check_mark-](https://support.oolio.com/hs-fs/hubfs/Knowledge%20Base%20Import/white_check_mark-3.png?width=30&height=30&name=white_check_mark-3.png). ### 5. Admin menu You'll need the Admin menu on the terminal for various tasks. To open the Admin menu: 1. Select **9** and then the **Confirm** key. 2. Enter the Admin menu passcode and select the **Confirm** key. You can get the passcode from your company's admin user. ![](https://static.hsstatic.net/BlogImporterAssetsUI/ex/missing-image.png) #### Device info To view information about the terminal: - Select **5** and then the **Confirm** key. A screen similar to the one shown here appears, with: - Model, serial number, and IP address of the terminal. - Software version and configuration version that the terminal currently uses. - Merchant account and store that the terminal belongs to. - A button to show a QR code with device info. ![](https://static.hsstatic.net/BlogImporterAssetsUI/ex/missing-image.png) #### Turn on/off If you turn on the payment terminal for the first time or after it was off for a long time, it may make a maintenance call to synchronize the configuration and update the software. This can take 10 to 20 minutes. When connected to a power supply, the battery charges. An icon at the top of the display indicates the battery charge level. #### Turn on the terminal: - Connect the terminal to a power supply. or - Press and hold the **Confirm** key until the display turns on. The battery charge level needs to be high enough for the terminal to turn on. During startup the display turns on and off a few times. #### Turn off the terminal: - Go to the Admin menu and select **Power off**. or - Press and hold the **Cancel** key until (after 5 - 20 seconds) the display turns off. #### View, print, and reset totals The terminal can generate a Totals report. This gives an overview of the total amounts for sales, refunds, gratuities (tips), and cancellations that the terminal processed since the last reset of the report. By resetting the report, you can use this functionality to get day totals or shift totals.   To obtain the Totals report: 1. Go to the Admin menu. 2. Select **Totals**. 3. Select an action: - **View**: shows the 'Totals' report for the period shown at the top of the report. - **Print** > **Yes**: Prints the Totals report. (Optional) To reset the counter after printing the (day or shift) totals, select **Yes** at the '**Reset totals?'** prompt. - **Reset** > **Yes**: starts a new reporting period. The totals from the previous period are no longer shown. --- ### 6. Resetting automatically To automatically reset the Totals every day at a specific hour, contact the Oolio Pay Support Team. #### Reprint transaction receipt To print another copy of the shopper or merchant receipt for a specific transaction: 1. Go to the Admin menu. 2. Select **Transactions**. 3. Select the transaction that you want to reprint a receipt for. 4. Select **Receipts** and then the receipt you want to print: **Shopper receipt** or **Merchant receipt**. 5. Select **Print**. 6. Select **Cancel** to go back to the point where you can select and print the other receipt, or select **Cancel** repeatedly until the Admin menu closes. #### Standalone solution If you will be using the payment terminal as a standalone terminal, transactions are not initiated from a POS system. Instead, you start transactions from the terminal itself. Refer to Standalone terminals for instructions on how to make payments, cancel payments, issue refunds, and (when needed) manually enter card details to make a payment.