Switching to standalone mode. 

Terminal knowledge / Switching to standalone mode. 

Cloud = Connection to Payments Server

Regardless of the Payment Terminal make and model, we need to make sure that the cloud symbol is ON on the top of the machine screen ( left or right side depends on the model )

Terminal to be Online

Confirming if there is an indication of the Network connectivity : 4G  or WiFi or LAN or Bluetooth

Navigating the Terminal

Settings Menu, Transactions Menu and Device Info navigation on the terminal

SIF2 : Android Terminal, e-sim for data, 100% surface is touch

• For Settings : Press Settings icon on the home screen of the S1F2
  
  
  
• For Transactions : Press Transactions icon on the home screen of the S1F2
  

• For Device Info : Press Settings and then Device Info
  

V400m : Verifone terminal, physical sim for data, touch screen and an analog number pad

• For Settings : Press 9 + enter
  
  
  
• For Transactions : Press 8 + enter
  

• For Device Info : Press 5 + enter
  

Terminal basic troubleshooting steps

• Press network – enter passcode ( 4 digit code,  merchant to provide )
• Overview, Wifi, Bluetooth, Cellular
  • Turn off wifi on all models press settings, network then select wifi to turn it off (to troubleshoot if the local network has internet connectivity issue)
    
    • Ensure if 4G icon is on the top left 
      
      
      
    • Try to process a sale, click on payment on the bottom right of the main screen that's in case the standalone mode is enabled for this terminal on the acquirer's backend. 
      

      If there is no payment icon, that means standalone mode is disabled on acquirer's backend, so a ticket has to be raised with Oolio pay support to enable it for that particular terminal. afterwards the merchant has to run configuration update on the terminal, so the payment icon appears on the bottom right of the screen. To run configuration update press on settings if its S1F2 (press 9 + enter if it's V400M) then select configuration and press on update so when you go back to the main screen you should find the payment icon as per below. 

    
    Note: P400 has no sim card, so standalone payments will be doable only if wifi is enabled on the terminal through settings and also on the acquirer's backend then configuration update is required on the terminal. payment icon will come up on the screen so merchant can test a manual transaction. 

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  • Enter an amount – continue , present card
    
    
    
    
    
  • If it gone through successfully then terminal connection to payment server is intact and the issue is with Local Network : Connection to Internet or Connection to POS

• • If it does not go through, make a note of the response code
• Restart the device (if the terminal is unable to take a payment even on 4G)
  • To restart a V400m terminal, Go to settings -> Select Power option -> enter 4 digit code -> select restart
    
    
    
  • To restart a S1F2 terminal, Long press the physical power button on the left side of the terminal
    

• Remove the battery and install it back
  • S1F2 : Pull the cover in the direction mentioned on the back of the terminal. Pull the latch to unlock the battery
    
    
    
    
    

• • V400m : Unlock the cover. Battery itself doesn't have any lock. Be careful and do not tilt the terminal back up without holding the battery or until removed, when the battery cover is unlocked. To install the cover back ON, place the hinges of the cover first.
    
• If still not taking payment then it either a hardware issue or Acquirer issue depends on the error message. Raise a support ticket